PRIVACY POLICY

Your privacy is important to us. It is Fragmentum AB’s policy to respect your privacy regarding any information we may collect from you across our website, https://mikastamp.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 January 2020.

Who we are

Our website address is: https://mikastamp.com.

COMPANY DETAILS
Fragmentum AB,
Address: Södra skogsrundan 73
184 64 Åkersberga
Sweden
Org nr. 559114-0461
Website: https://fragmentum.io

Mikastamp offers free standard delivery on orders from $180. Please note that free shipping will be applied to your order at checkout.

Sweden POST REK Standard (8 USD 80 SEK) POST Express priority (13 USD 130 SEK)
  1—2 business days 1 business day
World POST Insured (Signature on delivery) Standard (10 USD) POST EMS Express priority (50 USD)
  3 business days 2 business days

Delivery times are “postnord” guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times. Fragmentum dispatches the package during office hours when payment is confirmed.

All orders are shipped with Post Nord https://www.postnord.se/en


Taxes and duties

The Prices of Products are expressed in USD, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be paid for by the Customer.

For orders outside of the EU :

All applicable duties shall be paid for by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

MIKAZUKI cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.


Important information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays.  All orders are fully traceable through https://www.postnord.se/en

BSV VouchersPaper wallets

BSV (Bitcoin SV), Is a cryptocurrency. We are selling vouchers topped up with BSV (bitcoin sv) to be used on products at our online stores and/or services such as twetch.app and money button. Purchases of vouchers are not returnable/refundable after shipping is completed on our side. Vouchers are being topped up when shipped. It is your responsibility as a customer to know you are following your country’s regulations. Before purchasing our vouchers please make sure you are allowed to purchase cryptocurrencies.


First-Time Order Policy

For security purposes, Mikastamp (Fragmentum AB) reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.


Insurance

Mikastamp insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Mikastamp.


Order status

All orders are shipped with POSTNORD and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.

Payment Methods

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund. Shipping fees are charged by the customer.

The following payments are accepted:

Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Paypal
You can choose to pay with credit card or your already registered PayPal® account.

Cryptocurrencies

We accept BSV

Changing or cancelling your order

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. This do not apply to BSV vouchers as they are not refundable or returnable after shipping is done.

To exercise this right of cancellation:
Contact us by email at admin@mikazuki.io

Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods.

We recommend that returned goods be sent via insured, traceable delivery for your protection.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at

admin@mikastamp.com or by live* telegram support group.

*Operating during business hours

MIKASTAMP has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (unopened product packaging, accessories, etc.) and according to the following shipping conditions. The customer must contact the customer service beforehand via e-mail at admin@mikastamp.com to obtain a return number to note on the “Return Authorization” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted without a return number. This number must be written legibly on the parcel.

The Product(s) must be returned to:

FRAGMENTUM AB
Södra skogsrundan 73
18464 Åkersberga
Sweden

Any parcel returned after the prescribed time frame shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are paid by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

MIKASTAMP (Fragmentum AB) cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

EXCHANGE

Purchased items are exchangeable into a different model or size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different colour or style, please return your item/s to us and simply purchase the new piece separately at www.mikastamp.com

REFUNDS

If the complete order is returned the refund will include standard delivery costs from MIKASTAMP to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. MIKASTAMP shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 14 days by bank transfer into the account used with the credit card bearing the Customer’s name.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

IMPORTANT INFORMATION

• Items must be returned to us in perfect condition accompanied by the return information label.

• Make sure all products are exactly as you received them, with tag and seal still attached unopened in its original Package.

• All products that come in their own box, including but not limited to accessories, must be returned in their original, undamaged box or silver package as this is considered part of the product.

• Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.

• Please send the package to:

FRAGMENTUM AB

Södra skogsrundan 73

184 64  Åkersberga, Sweden

QUALITY GUARANTEE 

All products are quality checked by the production team before shipped, however

if an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.